What our service fee covers
The Travel Assistance Service Fee covers the agreed flight booking, change or cancellation assistance provided by airlinesjourney. The service description must identify the particular request being handled. It does not buy a guaranteed airline decision, cancellation or refund.
Charges that are separate
An airline ticket price pays for air travel. A fare difference reflects a change in ticket price. Airline change or cancellation penalties are airline-related charges. We collect none of these amounts. We collect only our own Travel Assistance Service Fee in US dollars (USD). Airline and supplier charges are paid separately.
Before you authorize any charge
After the work is completed and before payment, review the description of the assistance, our fee amount in USD and the applicable cancellation and refund terms. Click "I Authorize" in the authorization email to approve our fee; the authorization system records your IP address with this authorization. Relevant airline charges and conditions are explained separately. Ask for clarification before authorizing anything you do not understand.
How much is the fee?
Our service fee varies by ticket price and the details of each customer request. There is no fixed fee or standard percentage. Your individual USD fee is explained before we carry out the agreed assistance and shown again before you authorize the charge.
When is our fee charged?
Payment follows this sequence: assistance completed, fee authorization through the email link, then payment in USD. We do not collect our service fee before completing the assistance. This website does not collect payments or process email authorizations.
Refundability of our fee
Our cancellation and refund policy sets out the refund percentage for our Travel Assistance Service Fee according to how long before scheduled flight departure we receive your refund request. Airline ticket refunds are assessed separately by the airline. Review the policy and the fee stated in your authorization email before approving the charge.
Refunds of our Travel Assistance Service Fee depend on when we receive your request before scheduled flight departure: 30 days or more, 100%; 15 to less than 30 days, 50%; 7 to less than 15 days, 20%; less than 7 days, 0%. Approved refunds are processed in 7-14 working days. Airline refunds follow the relevant airline rules.
Read the refund policyInvoices, receipts and statement wording
Invoices and receipts identify airlinesjourney pvt ltd and describe the specific assistance provided, the company service fee in USD and payment status. We collect only our assistance fee; airline ticket prices and other supplier amounts are paid separately. Ask us to clarify payment or receipt details before authorizing a charge. An authorization acknowledgement is not a payment receipt.
An example of separate charges
Illustration only. These amounts are not an offer, a fixed fee or a 10% rate.
| Charge | Amount | Charged by |
|---|---|---|
| Airline ticket | $1,000 | Airline; paid separately |
| Travel Assistance Service Fee | $100 | airlinesjourney pvt ltd |
The combined cost in this example is $1,100 USD across separate charges. Our company fee is $100 USD in this example only. For changes, the airline fare difference and any airline penalty are also separate from our individually quoted assistance fee.