Cancelling our assistance
Call +1 208 441 6928 or email support@airlinesjourney.com with your service reference and the request you want to stop. Tell us whether you want to cancel our assistance, an airline booking, or both. A message requesting cancellation does not itself confirm an airline cancellation.
Refunds of our Travel Assistance Service Fee
The refund schedule below applies only to the Travel Assistance Service Fee paid to airlinesjourney pvt ltd. Eligibility is based on the time between our receipt of your refund request and the scheduled flight departure. The percentages do not apply to the airline ticket price, fare differences, airline penalties or other supplier charges.
| When we receive your request | Service fee refund |
|---|---|
| 30 days or more before departure | 100% |
| 15 days to less than 30 days before departure | 50% |
| 7 days to less than 15 days before departure | 20% |
| Less than 7 days before departure, including the final 24 hours | 0% |
These percentages apply to our company service fee only. Airline and supplier refund rules apply separately. Nothing in this policy limits rights that cannot be excluded under applicable law.
Cancelling a flight
A flight cancellation request must be reviewed under the relevant airline’s conditions. Sending a request to us does not itself cancel the booking. Confirm the requested scope, including any effect on connecting or return flights, and obtain an update or confirmation of the outcome.
Airline refunds are separate
A confirmed cancellation does not automatically mean an airline refund is due. Ticket refund eligibility, fare deductions and airline penalties depend on the airline conditions and any applicable rights. An airline refund decision does not by itself decide the refundability of our separate company fee.
Clear breakdown of amounts
A service fee refund is calculated from our company fee for the relevant assistance. For example, if that fee was $100 USD and your request falls within the 50% refund window, the company fee refund is $50 USD. Airline ticket refunds and supplier amounts are handled separately under the relevant supplier conditions. If you believe you were charged incorrectly or did not receive the agreed assistance, contact us with your reference for a review.
Timing, method and support
Approved refunds of our Travel Assistance Service Fee are processed in 7-14 working days after approval. This is a processing period, not a guarantee of when a bank or payment service will display the funds. Contact support@airlinesjourney.com to confirm the refund method for your payment and to request an update. Airline refunds follow the airline's separate rules and processing times. Support is available 24 hours a day, 7 days a week.