What we deliver
Our agents assist with your agreed request and provide an update or confirmation, subject to airline rules and availability. For a completed new booking or change, the airline sends its confirmation email before our service fee payment. After the work, you authorize our fee through the authorization email and then pay. We email your issued or reissued ticket from our side after payment. These are separate communications; an authorization or payment receipt is not an airline ticket. No fixed delivery time is promised.
New bookings and changes
A booking enquiry is not an issued ticket. A request to change a flight is not a revised itinerary. Check the issued or reissued ticket and associated airline reference before relying on new arrangements. A company service receipt records the assistance charge, not an airline confirmation.
Cancellations
A cancellation request requires an update or confirmation of its outcome. Cancellation confirmation and refund eligibility are separate. Assistance with cancellation does not guarantee that the airline will issue a refund.
Check the information
Review names, dates, airports and the specific outcome in any documents provided. Email support@airlinesjourney.com with your reference if anything is missing or unclear. Do not email card details or passport scans.
If a request cannot be completed
We explain the status of the request and discuss the available next steps. Any additional work or charge needs a clear scope and your authorization. Contact us if you believe the agreed assistance was not provided, and review the cancellation and refund policy for service fee refund information.