Who is responsible
airlinesjourney pvt ltd, trading as airlinesjourney, is responsible for this website. CIN: U79110DL2025PTC470329. Contact support@airlinesjourney.com with privacy questions or a request concerning your information.
Information requested
The callback email form asks for your name, phone with country code, assistance type, timezone, optional preferred callback time and an optional brief message. These details stay in the page while you prepare your email. If you send the email, we receive those details and the sender information included by your email service. Do not include passport numbers, card details, medical information or other sensitive documents.
Why the information is needed
Information you send helps us respond to your enquiry, discuss your flight assistance request and arrange a callback. A callback email is not authorization for a booking, cancellation or charge. The form does not sign you up for marketing.
Email authorization and your IP address
In our separate email authorization workflow, clicking "I Authorize" records your IP address with your authorization of the specific service fee. This record documents the charge authorization and helps review related questions or disputes. An IP address alone does not verify the identity of the person clicking. The website callback form does not record fee authorizations or capture IP addresses for that purpose. Contact support@airlinesjourney.com with questions about your authorization record.
How the callback form works
Preparing a callback email does not transmit the form to our server, create a booking or send a message. You must open your email application and send it, or copy the prepared request into an email. The website does not save callback form details in a database or browser storage. Email you send is handled through the business email system. Hosting infrastructure may process network information and security logs when you visit the website.
Providers and international handling
Your email application and email provider process messages you send. Website hosting and business communication services also process information needed to deliver their services. Information may be handled outside your country through these services. Contact us for details relevant to your enquiry or authorization record. This website does not record phone calls.
Retention and your requests
Contact support@airlinesjourney.com to ask how long information associated with your enquiry or service record is held, or to request access, correction or deletion. Include enough information to identify the relevant request, without sending card or passport details. We may need to verify your identity before releasing a record. Deletion requests are considered alongside any applicable recordkeeping obligations.
Cookies and technical resources
The website does not use analytics, advertising pixels or marketing cookies. Its fonts and travel images are served with the site. See the cookie policy for more information about browsing and technical resources.